FAQ

📦 Shipping & Logistical Questions

Q: Where does my order ship from?

A: Every single order is carefully packed and dispatched straight out of our central fulfillment office located at 7222 Fair Oaks Ave, Dallas, Texas 75231, United States.

Q: What are your shipping costs and delivery times for the United States?

A: We provide several transparent delivery tiers within the domestic United States:

Economy (By Order Amount Promotion): 5–8 business days — FREE
Economy (Packages 0–5 lb): 5–8 business days — $4.90
Economy (Packages 5–70 lb): 5–8 business days — $19.90
Standard (Packages 0–1 lb): 3–4 business days — $6.90
Standard (Packages 1–5 lb): 3–4 business days — $9.90

Q: Do you ship internationally?

A: Yes! We ship worldwide, providing reliable service to the United Arab Emirates, Austria, Australia, and over 233 additional countries. International shipping options include Economy tiers, DHL Express (supporting prepaid duties support), and three distinct levels of USPS international delivery.

🔄 Returns & Refund Procedures

Q: What is your store return window?

A: We accept items back for a window of 30 days starting from your courier delivery confirmation date.

Q: Do I have to pay for return shipping?

A: Not at all. Souk Society provides 100% Free Return Shipping by emailing you a printable prepaid label. Additionally, there are No Restocking Fees charged for processing returns.

🔒 Payment & Security

Q: Is my checkout transaction secure on your site?

A: Yes, completely. Our entire online platform is reinforced with 256-bit SSL network encryption layers and runs on a fully Level 1 PCI-DSS compliant database infrastructure to protect your billing information.