Shipping policy

Thank you for shopping at Souk Society. We are committed to processing and delivering your orders reliably and efficiently. Below are the terms and conditions that govern our complete shipping framework.

1. FULFILLMENT LOCATION & PROCESSING TIMES

All shipments originate directly from our central fulfillment and distribution center located at:

Souk Society > 7222 Fair Oaks Ave, Dallas Texas 75231, United States

  • Order Processing Time: Orders are typically verified, packed, and handed over to our transit partners within 1–2 business days of payment confirmation.

  • Orders are processed and shipped Monday through Friday. Shipments are not dispatched on weekends or major national holidays.

  • In periods of high order volume (such as seasonal promotions or holiday rushes), processing times may be slightly extended. If a significant delay is expected in the shipment of your order, our team will notify you immediately via email.

2. DOMESTIC SHIPPING RATES & TRANSIT TIMELINES (UNITED STATES)

We offer tiered shipping choices across the United States tailored to order parameters and package weights. All shipping timeframes are calculated from the day the carrier takes possession of the package:

Shipping Service Weight / Order Metric Estimated Transit Time Shipping Cost
Economy By Order Amount Promotion 5–8 Business Days FREE
Economy 0.00 lb – 5.00 lb 5–8 Business Days $4.90
Economy 5.01 lb – 70.00 lb 5–8 Business Days $19.90
Standard 0.00 lb – 1.00 lb 3–4 Business Days $6.90
Standard 1.01 lb – 5.00 lb 3–4 Business Days $9.90
Export to Sheets

3. INTERNATIONAL SHIPPING POLICY

Souk Society proudly serves a global customer base. We provide international shipping services to the United Arab Emirates, Austria, Australia, and over 233 additional countries and territories worldwide.

Our international logistical offerings include:

  • International Economy: Delivered within 5–8 business days (Free options available depending on promotional order thresholds).

  • DHL Express (Discounted Shopify Rates): A premium, calculated transit service featuring our corporate discounted Shopify rates. This service explicitly supports prepaid duties, ensuring your package clears customs cleanly with no unexpected handling layout fees on delivery.

  • USPS Worldwide (Discounted Shopify Rates): Live calculated carrier transits depending on destination and weight. Offers three standard operational speeds:

    1. First Class Package International

    2. Priority Mail International

    3. Priority Mail Express International

4. TRACKING & ORDER CONFIRMATION

As soon as your package is labeled and leaves our fulfillment dock in Dallas, Texas, you will receive an automated Shipment Confirmation Email containing your unique tracking number and an active courier tracking link. Please allow up to 24 hours for the tracking status to update on the carrier's network.

5. CUSTOMS, DUTIES, AND TAXES

Except where a prepaid shipping option (like our integrated DHL Express DDP checkout) is selected, Souk Society is not responsible for customs duties, import tariffs, or structural local border taxes applied to your package by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.

6. INCORRECT ADDRESS DISCLAIMERS

It is the customer's responsibility to verify that the entered delivery address is accurate and complete during checkout. If you notice an error in your shipping details, please contact us immediately at Contact@SoukSociety.Store.

Please note: Once a parcel has been scanned and discharged from our fulfillment center, we cannot structurally modify, intercept, or reroute the shipment.

7. CONTACT & SUPPORT INQUIRIES

For tracking updates, delivery exceptions, or specific shipping support, please contact our support team using the formal coordinates below:

  • Brand Profile: Souk Society

  • Customer Support Email: Contact@SoukSociety.Store

  • Hotline: +1 (208) 905-1968

  • Fulfillment Hub: Souk Society, 7222 Fair Oaks Ave, Dallas Texas 75231, United States

Last Updated: May 30, 2026