Return policy

Our 100% Satisfaction Guarantee

We want you to be completely in love with your purchase. If a product does not meet your expectations, our simplified, customer-first return rules are built to ensure a completely risk-free shopping experience.

📋 Core Return Highlights

Our store policies are calibrated to save you time and money. We strictly adhere to the following setup parameters:

  • Return Window: Returns are accepted for up to 30 days following the carrier-confirmed delivery date.

  • Return Shipping Fees: 100% FREE. Souk Society covers all return shipping logistics. We provide you with a printable, prepaid shipping label via email.

  • Restocking Fees: $0.00. We never charge restocking fees, administrative fees, or structural processing deductions.

  • Final Sale Items: There are no final sale exclusions. Every item available on our store is fully eligible for a return as long as it meets our standard condition rules.

🔍 Return Condition Requirements

To receive a full refund back to your original payment method, returned products must comply with the following condition guidelines:

  1. The item must be completely unused, unwashed, and in the same brand-new condition in which you received it.

  2. The product must be packed in its original product packaging with all accompanying documentation, accessories, and tags attached.

  3. You must provide your order number or digital invoice as proof of purchase.

🛠️ Step-by-Step: How to Make a Return

  • Step 1: Contact Us. Send a quick email to Contact@SoukSociety.Store stating your order number and the items you wish to send back.

  • Step 2: Get Your Label. Once confirmed, our team will email you a prepaid shipping label and straightforward packing instructions.

  • Step 3: Pack & Ship. Affix the prepaid label to your parcel and drop it off at the designated carrier location. All items flow directly back to our hub: Souk Society, 7222 Fair Oaks Ave, Dallas, Texas 75231, United States.

  • Step 4: Swift Refund. Once our intake warehouse inspects the package (usually within 48 hours of arrival), your refund is instantly initialized back to your original credit card or digital wallet.